Procedures and experience

During Customer Service, every element has to be perfect. There is no place for mistakes also during the final stage, which is loading the goods. That’s why right procedures and consistency in following them are so important. It shows that the most important factor is employees – without experienced and engaged people, procedures are worthless. There are no anonymous loads. Every worker knows, for whom is currently loaded cargo. Every single palette is controlled and evidenced, and every load is supervised. We know, that even one mistake can foul up all the work done and shake up the customer’s trust.

“When we load the goods, drivers often want to begin shipping immediately. I always watch over the cargo, so everything is done precisely according to procedures. That’s my duty and I treat it seriously. I know that mistakes cannot happen. In Fair Packaging, we all work for Customers opinions, because if they are pleased with our service, they will continue to buy products from us, instead of our competitors.”

[Bartek, Warehouse coordinator]